Return and Refund Policy for Scott Jeffery’s Performance Plus

Last Updated: [02/07/2025]

At Scott Jeffery’s Performance Plus, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read the policy below to understand the terms and conditions of our return and refund process.

1. Eligibility for Returns

You are eligible to return an item within 30 days of receiving your order, subject to the following conditions:

  • The product must be unused, in its original condition, and in the original packaging.
  • The product must be returned with all accessories, labels, and documentation that were included with it.
  • Products that are marked as “final sale” or “non-returnable” are not eligible for returns.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift Cards

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us at (315) 934-4120 or [email protected] within 30 days of receiving your order to request a return authorization.
  2. Provide your order number, the reason for return, and details of the product(s) you wish to return.
  3. Once your return request is approved, you will receive instructions for how to return your product.
  4. You are responsible for the return shipping cost unless the item is defective, damaged, or incorrect.

4. Refund Process

Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 3-5 business days for the refund to appear in your account.

  • Shipping Fees: Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 30 days of receiving the product to arrange for a return or exchange. We will cover the cost of return shipping and provide a full refund or replacement, depending on your preference.

Please include the following in your communication:

  • Order number
  • Description of the damage or defect
  • Photos of the damaged product and packaging (if applicable)

6. Lost or Stolen Packages

If your package is lost or stolen during shipping, please contact us immediately. We will work with the carrier to investigate the issue and resolve it. However, we are not responsible for packages that are confirmed as delivered by the carrier.

7. International Returns

For international orders, you are responsible for return shipping costs. Additionally, customs duties and taxes are non-refundable, and it is your responsibility to ensure the return complies with the customs regulations of your country.

8. Changes to this Policy

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Please review this policy regularly for any updates.

9. Contact Us

If you have any questions or concerns about our return and refund process, please contact us at:

Scott Jeffery’s Performance Plus
1195 County Rte 57, Fulton, NY, 13069
[email protected]
(315) 934-4120